How can we help?
Need help with your workouts, account, or the Pilatix app? We're here to help.
We aim to respond to support requests as quickly as possible.
Choose a support category
Find the topic that matches what you need, then email us and we'll take it from there.
Getting Started
Need help getting started with Pilatix, setting your goals, or understanding your personalized workout plan?
Get HelpAccount Help
Help with signing in, account access, profile information, or other account-related questions.
Contact SupportAccount & Data Deletion
Want to delete your Pilatix account or request deletion of personal information? For account and data deletion requests, please contact our support team.
Privacy & Deletion HelpTechnical Issues
Experiencing crashes, loading problems, workout issues, audio problems, or something else that doesn't seem right?
Report a ProblemFrequently Asked Questions
Short answers to the questions we hear most often.
Still need help?
Send us a message and tell us what you're experiencing. Include as much detail as possible so we can better assist you.
Email Pilatix SupportInfo@artknocktech.com
Please do not send passwords or payment-card information by email.
When reporting a technical problem
Including these details can help us assist you more effectively:
- Device model
- iOS version
- Pilatix app version
- Description of the issue
- Screenshot if useful
Pilatix is developed and operated by ArtKnock Tech Inc.
For privacy questions, review our Privacy Policy or contact Info@artknocktech.com.